Regulatory Management System

Protecting policyholders and pension scheme members through effective regulation, supervision, and market conduct oversight.

File a Complaint Staff Portal

600+

Regulated Entities

10

Licensed Life Insurers

35

Regulatory Requirements

4

Survey Channels

Comprehensive Regulatory Oversight

Integrated platform covering all PIA regulatory functions under the Insurance Act and Pension Scheme Regulation Act.

Entity Registry

Central database of regulated insurers, brokers, pension schemes, and intermediaries

Licensing

License application processing with workflow approvals and fit-and-proper assessments

Supervision

Risk-based inspections, findings tracking, corrective actions, and entity risk profiling

Complaints

Consumer complaint intake with SLA tracking, escalation, and dispute resolution

Pensions

Pension scheme registration, actuarial valuations, and regulatory return monitoring

Market Conduct

Omni-channel policyholder surveys via Web, USSD, SMS, and WhatsApp

Analytics

Executive dashboards, compliance heatmaps, and sector-wide reporting

Enforcement

Enforcement case management with directives, fines, sanctions, and appeals

Need to file a complaint?

Submit your complaint online. PIA will investigate within 10 business days per Regulation 19.

Submit Online Complaint

Or call +260 211 227 706 | Stand No. 4618, Lubwa Road, Rhodes Park, Lusaka